Using your dental insurance at Centre of Dental Excellence

We provide invoices so you can claim back treatment costs from your insurer (subject to your policy). Our treatment invoices are insurance-friendly and can be submitted directly to your insurance company for reimbursement. We provide treatment invoices that are insurance- ready, meaning you can confidently submit them to your insurance company for
reimbursement. Just as a receipt helps you claim a warranty on a purchase, our invoices serve as valid documentation for your healthcare coverage. This ensures a smooth process, giving you peace of mind that your treatment costs can be supported through your insurance provider.

How to Claim with Your Insurance?

Step 1: Verify Your Coverage 

• Before your appointment, kindly check your insurance policy to understand what treatments are covered and whether there are exclusions or reimbursement limits.

Step 2: Book Your Appointment 

• When you schedule your visit, let us know that you’re insured, we’ll note your provider to assist you appropriately.

Step 3: Receive Treatment & Payment 

• You’ll receive the treatment as planned and pay at the point of care.

Step 4: Receive Your Invoice

• After your visit, we’ll provide a clear, detailed invoice that outlines your treatment and payment.

Step 5: Submit Your Invoice for Reimbursement

• Use the invoice to submit a claim with your insurance provider using their specified process.

Step 6: Keep Records, Claim Promptly

• Retain all invoices and related correspondence, and submit your claim promptly to avoid any delays or issues with reimbursement. 

Paying for your dental care

We provide a range of ways to pay for your dental care and accept payment in cash, credit and debit card (not American Express) or by one of our financial packages.

For your initial consultation appointment, payment is taken at the time of booking.

If you choose to have your treatment at Centre of Dental Excellence, the full payment is taken at the time of booking the appointment.

These fees are non-refundable unless you cancel with more than 2 working days notice (excluding Saturdays and Sundays). For example, an appointment for Monday must be cancelled by Wednesday 5pm latest.

Please be aware a fee of 8% interest will be applied to all late payments.

​Pre-payments:

We have a practice policy of taking payments in full for all consultations and treatment at the time of booking the appointments.

The reasons for these are as follows:

To ensure we do not get last minute cancellations or no-shows with our specialists team.

The consultation appointments are tailored to ensure sufficient time (between 30 to 60 minutes) is allocated to patients to address their concerns and carry out a detailed clinical assessment.

On occasions where patients have failed to attend an appointment, this increases our inefficiencies as a service and results in an increased waiting times to see other referred patients who could have been seen in this time slot instead.

To provide a fair, efficient service to all our patients and referring dentists.