CCTV Policy

The use of closed-circuit television at Centre of Dental Excellence.

CCTV has been installed in the practice due to practice management being aware of an increase in incidents of violence or theft in reception areas.

Practice management has considered whether any other methods would be suitable to meet this need and decided that CCTV is the best solution. We carry out an annual review of our decision and system chosen using the Annual CCTV Checklist. We do not record patient consultations or treatment as the ethical and consent considerations are complex and patients expect a high degree of privacy during treatment. Images captured with CCTV will be kept securely and destroyed securely after 1 month.

Images will only be used for the purposes for which they have been collected. However, it may be necessary to use information recorded on CCTV to monitor day to day operations and investigate operations/incidents at work with a disciplinary investigation where there is a clearly justifiable business case to do so.

CCTV cameras, which record data in the
practice, are located in and cover the following areas:

46

Reception area
Hallways/corridors
Fire exists (looking outside)
Along wall where cars are parked (back of building)

52

Reception area
Hallway
Fir exits (looking outside)

To meet requirements:

▪ The Practice has notified the Information Commissioner’s Office (ICO) that we use CCTV and our reasons for doing so.

▪ The data controller is responsible for managing the CCTV.

▪ The camera system has been chosen to produce clear images that reduce any privacy risks ▪ Cameras have been sited with consideration to producing clear images and to avoid capturing images of persons not visiting the practice. The cameras are not capable of sound recording

▪ There are clearly visible signs showing that CCTV is in operation for the purpose of crime prevention and who is responsible for the recording

▪ Images from the CCTV system are securely stored for one month, to allow an incident to come to light and be investigated. Following this period, the images are permanently erased

▪ Only the Practice Owners, Dr Sundip Kalirai  and Practice Manager are authorised to have access to the images.

▪ Images will not be disclosed to third parties except to police
when a suspected criminal offence has been committed

▪ The practice will respond to subject access requests from individuals for copies of their own images as described in our data protection policy.

▪ The CCTV system is regularly checked to ensure that it is working properly and capturing clear images

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Meena
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To all staff . had my wisdom tooth removed by Dr. Josish Eyeson and I am very happy with the treatment. He was extremely professional, kind, and made me feel comfortable throughout the procedure. The surgery went very smoothly, and he explained everything clearly before and after the treatment. I really appreciate his care and expertise. I highly recommend him to anyone needing dental surgery. Meena shah
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Bhavesh Patel
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The level of professionalism shown from the Practice manager and Reception team were second to none. I was seen by the Hygienist Ms Jadav today for an hour long appointment. It was thorough and flawless with great assistance from her nurse. My teeth felt great after her hand scale, ultrasonic scale and air abrasion. Being another dental practice owner I feel somewhat qualified to share the above review and felt very comfortable in their competent hands. Well done & Keep it up team!
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Claire Murray
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The review of my dental implant was very thorough. Dr Mukar put me at my ease and explained how my implant was doing by using x ray and photos. Dental nurse Franki friendly and helpful too. Very positive experience.
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JSR
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I recently visited The Centre of Dental Excellence for the first time and was impressed with their level of expertise and professionalism. My dentist Dr Gajen Raveendran was brilliant, he kindly explained the treatment and his gentle approach made the whole experience so easy to process. I was extremely nervous and he managed to calm me down and not feel any pain. A member of the team even called to ensure I was okay the next day, in all, I would highly recommend them.
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Stoyan Grigorov
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I had a root canal treatment with Dr Moorjani at Centre of Dental Excellence, and the experience was brilliant from start to finish. Dr Moorjani was highly skilled and reassuring, and the entire team were extremely professional, friendly, and accommodating. Everything was explained clearly and I felt well looked after throughout. I would highly recommend this practice to anyone.
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Scree
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I had a very pleasant experience with my hygienist, Mina, and nurse Shusan. It was easy to settle into the procedure and get over any dental anxiety. Looking forward to another appointment in the future with Mina. -Harvey H
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Maria Kocisova
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I had a check-up and ceramic (white) crown with Dr Paul, and I couldn’t be happier with the experience. He was extremely professional, reassuring throughout, and made the whole procedure completely pain-free. I absolutely love my new tooth—it feels natural, looks great, and I can eat comfortably again without any issues. Highly recommend!
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Isabelle Nicol
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My experience at the Centre Of Dental Excellence was out of this world. The quality, the skill, and the gentleness of Dr Bhuva's hand made the procedure totally painless and successful. The practice displayed a very relaxing, safe and friendly atmosphere and I felt immediately at ease. I have absolutely no hesitation in saying that should I need another procedure, I would not go anywhere else. I can't recommend this centre of excellence enough. A big thank ou to all in the team, I am so grateful! Isabelle
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David
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Excellent . All staff very kind, modern premises, efficient service and follow up